Support Center

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What's the policy for refund?

Partial Refund Policy
All returned product(s) will be fully inspected. To qualify for a refund, the product(s) must be in new condition and, if possible, with the original sealed packaging intact. We reserve the right to provide a partial refund or refuse a refund if the returned goods are deemed to have been damaged. You can refer to the details of the ZTE Return Policy here. Please note, the return shipping fee for the rejected items will not be covered by ZTE.

Partial Refunds

You may receive a partial refund in the original form of payment for the items listed below.
Please note: All returns will be inspected at our service centers. The refund amount will not include the original shipping and handling fee. Should the device not meet the requirements, we reserve the right to reject the return.

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