What's the policy for refund?
Partial Refund Policy
All returned product(s) will be fully inspected. To qualify for a refund, the product(s) must be in new condition and, if possible, with the original sealed packaging intact. We reserve the right to provide a partial refund or refuse a refund if the returned goods are deemed to have been damaged. You can refer to the details of the ZTE Return Policy here. Please note, the return shipping fee for the rejected items will not be covered by ZTE.
Partial Refunds
You may receive a partial refund in the original form of payment for the items listed below.
Please note: All returns will be inspected at our service centers. The refund amount will not include the original shipping and handling fee. Should the device not meet the requirements, we reserve the right to reject the return.
Related articles
Procedures of repair
How to request repair service This tutorial will guide you how to request repair...
Read moreHow do I submit a return / refund request?
Please submit a “Repair Service” sheet via “Repair Application”, our customer service w...
Read moreIf I return my device, do I have to pay for shipping?
In the DOA case, we will generate a waybill code, you just need to ship out your pr...
Read moreIf I return my device, when will I receive my refund?
If you paid by credit or debit card, refunds will be sent to the card-issuing bank ...
Read more