Support Center

Learn more about your device with guides, shopping support, and more.

If I return my device, do I have to pay for shipping?

In the DOA case, we will generate a waybill code, you just need to ship out your product with the code and do not need to pay for the shipping fee. In the case of return or replacement without reason, you need to ship out the product(s) and pay by yourself. We do not pay for delivery upon arrival of your return, and packages where insufficient postage has been paid will be rejected or sent back to you. If the product(s) fail in the inspection, we will return the product(s) to you after you pay for the shipping fee.

Related articles

What is warranty policy for the ZTE Devices?

Warranty Policy Warranty Notice The Warranty Policy is only applicable to p...

Read more  
If I return my device, when will I receive my refund?

If you paid by credit or debit card, refunds will be sent to the card-issuing bank ...

Read more  
Can I purchase add-ons during the repair process?

Our repair services are strictly limited to repairing or replacing your device. We ...

Read more  
What should I do if I received wrong or missing merchandise?

If you received wrong or missing merchandise please contact our customer support via ...

Read more