...

Support Center

Learn more about your device with guides, shopping support, and more.

How come my credit card payment isn't going through?

Please confirm that the credit card information has been filled in correctly. If this is the case, please try again after a few minutes. If the problem persists, check with your credit card issuer or try a different method of payment. You may also try to use a different payment method, i.e. PayPal. If the payment still fails, please send us a screenshot of the error message.


Related articles

What happens if I'm charged twice?

Rest assured you have not been charged twice. Please contact your card issuer, as t...

Read more  
When will I be charged for my order?

When paying with a credit card you will not be charged until the products have ship...

Read more  
How can I obtain a receipt or invoice?

You will always receive a basic invoice via email after purchase. We can provide an o...

Read more  
What do I do when my online transaction fails?

There are several potential reasons: 1) A problem with the credit card; ...

Read more