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Support Center

Learn more about your device with guides, shopping support, and more.

Forget the screen unlock password or pattern

1. If you log in to the Google account, you cannot use the recovery mode to restore your factory settings. After you use the recovery mode, your mobile phone will be locked. To log in to the Google account, log in to the Google official website.

2. If you have not logged in to the Google account, you can enter the recovery mode to restore the factory settings, but this operation will lose the user information.

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