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Support Center

Learn more about your device with guides, shopping support, and more.

Why can't you find the Bluetooth selfie stick?

1. Verify that the Bluetooth selfie pole is powered on and the battery level is sufficient.
2. Ensure that the Bluetooth selfie pole is within the valid range (10 m).
3. Ensure that the Bluetooth selfie pole has been turned on and the mobile phone can find the mobile phone.
Note: The method of enabling the "Discovery Mode" function on the Bluetooth selfie stick of different brands is different. Please operate in accordance with the instructions or consult the customer service personnel on the Bluetooth selfie stick.
4. If the searched Bluetooth selfie stick is already in the matched device list (or has been connected to another mobile phone), cancel the matching in Bluetooth settings, and re-search for a connection.
5. Restart the Bluetooth selfie pole, and try to search again.
6. Enable Bluetooth again, and try searching again.


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