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Support Center

Learn more about your device with guides, shopping support, and more.

Fingerprint recording failed.

There are the following four precautions when you enter your fingerprint:
1. Follow the prompts on the input screen to put down and lift the finger, and put down the finger area as required.
2. Do not move your finger when put down.
3. Ensure that the recorded fingers are clean and have no damaged or cracked skin, which may affect fingerprint input.
4. Use your mobile phone to hold the position you normally use to ensure that the recorded fingerprint image is the same as that pressed by your finger when you unlock your fingerprint.


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