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Support Center

Learn more about your device with guides, shopping support, and more.

What should I do if the headphones cannot be used normally?

1. Connect the earphone to another device, and ensure that the earphone is not damaged.
2. Make sure you use the ZTE standard earphone. If you use other earphones, the sound may be distorted or the function may be abnormal due to incompatibility.
3. Turn the earphone to ensure that the earphone is connected to the bottom.
4. If the problem still exists, contact ZTE technical support.


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