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Support Center

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Users feel stuttering when using the Internet

If you cannot feel smooth when you access the Internet, perform the following steps:
1. Check whether your mobile data network or Wi-Fi network is in good condition. If the network status is not good, the webpage will be refreshed slowly, causing jamming.
2. Try to replace an app of the same type. If other applications are not paused, the application server or the audio or video resources played may be faulty.
3. When a video is played online, if the network is not in good condition, it is recommended that you change the image quality.
4. In the same network environment, compare other mobile phones to see the same content. If the pause delay is high, it may be a network problem. It is recommended that you try to replace the network.


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