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Support Center

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Use a third-party app to make a voice call and listen to music, watch videos, play games with poor quality, or even crack sounds.

1. Due to network restrictions, the voice sampling rate of some third-party applications is reduced, while the voice sampling rate of normal music and video functions is higher.
2. If third-party apps are used to make voice calls and listen to music, watch videos, or play games at the same time, the voice sampling rate for listening to music, watch videos, or play games will be reduced forcibly, and some features will be lost. As a result, the voice quality becomes poor or even broken.
3. This symptom is normal and does not affect the proper use of the mobile phone.
4. Do not play external music, play games, or watch movies during a call.


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