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Support Center

Learn more about your device with guides, shopping support, and more.

The color of the preview screen turns red or other colors.

There are many reasons why the color of the preview screen turns red or other colors. Perform the following operations to solve the problem:
Ensure that your hands do not block the camera. If you block the lens with your hand, the camera previews a red color.
Take a photo to check whether the actual result is normal. This problem may also be caused by the flashing or shadows of the screen when the camera software is not adjusted in some preview scenarios. However, there is no problem with the actual photos.
In the photo preview interface, you can click "Settings" interface to slide the screen to the bottom end, and then click "Restore defaults" to reset the camera to its default value and try again.
If the problem persists, take the invoice for purchasing the mobile phone to the ZTE after-sales service office for repair.


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