...

Support Center

Learn more about your device with guides, shopping support, and more.

Poor photography and low pixels

Probable causes and solutions:
1. Poor light: To take photos in an environment with insufficient light, you need to enable the flash, super night scene (supported by some models), or manually adjust shooting parameters (supported by some models) in professional mode.
2. Backlight scenario: Do not take photos in the backlight scenario. If necessary, it is recommended that you turn on the HDR switch.
3. Moving shooting objects: It is recommended that you manually adjust shooting parameters (supported by some models) in professional mode.
4. Lens damage: Verify that the camera lens is clean and has no dust or stains.
5. Shaking when taking a photo: Keep the mobile phone stable, and take a photo after fixing it if necessary. If your mobile phone supports anti-shaking mode, turn on this switch.
6. Focusing inaccurate: Tap the target to be focusing on the preview screen, and take a photo after the focusing frame is stabilized.
7. If the shooting distance is too short, the camera cannot focus properly and the image is blurred. It is recommended that you keep the camera at a proper distance.


Related articles

Photos are blurred after being zoomed in

This is normal. You can adjust the camera resolution to the maximum to reduce the ambig...

Read more  
How to zoom in a photo?

You can zoom in or out with two fingers.

Read more  
What is the default path for saving photos/video files? How to change it?

Open the camera, and tap the setting icon above the screen. The setting is displayed. S...

Read more  
How to Obtain an NFC-Supported SIM Card

To experience the NFC-enabled analog function, you need to replace the NFC-SIM card in ...

Read more