...

Support Center

Learn more about your device with guides, shopping support, and more.

No 4G display, no 4G Internet access, no 4G registration, only 3G or 2G

There is no 4G signal on a 4G mobile phone. The probable causes are as follows:
1. There is no local 4G signal coverage or poor signal quality.
2. The data switch is not enabled. You can select it from the drop-down list.
3. The network type is not 4/3/2 preferred. Select Setting > Network&Internet > Dual-Card Setting > Network Mode.
4. The 4G SIM card is not used.
The SIM card of 5.4 G has not provisioned the 4G service.
6. Other software and hardware problems.
If all the above problems still exist, you need to restore the factory settings by backing up data.


Related articles

Photos are blurred after being zoomed in

This is normal. You can adjust the camera resolution to the maximum to reduce the ambig...

Read more  
How to zoom in a photo?

You can zoom in or out with two fingers.

Read more  
What is the default path for saving photos/video files? How to change it?

Open the camera, and tap the setting icon above the screen. The setting is displayed. S...

Read more  
How to Obtain an NFC-Supported SIM Card

To experience the NFC-enabled analog function, you need to replace the NFC-SIM card in ...

Read more