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Support Center

Learn more about your device with guides, shopping support, and more.

Low success rate of QR code scanning

Adjust the distance between the camera and the QR code. If the image is blurred at a very short distance, the recognition success rate is low.
Some mobile phones do not display the focus frame, so you need to tap the QR code image in the camera frame. After the manual focus is successful, you can identify the focus frame.


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