...

Support Center

Learn more about your device with guides, shopping support, and more.

If USB Debugging Is Enabled on the Mobile Phone, How to Handle the Problem That the Computer Cannot Be Connected to?

1. Install the driver, unplug and plug the USB cable, and select "Media device MTP" in the pop-up box of the mobile phone. If the connection still fails, restart the mobile phone.2.Due to the difference of data cables, it is recommended that you use the original data cable for verification.
3. Clear the mobile phone driver on the PC, and re-install the driver.
4. Check whether the USB port on the computer is operating properly, and restart the computer.


Related articles

Photos are blurred after being zoomed in

This is normal. You can adjust the camera resolution to the maximum to reduce the ambig...

Read more  
How to zoom in a photo?

You can zoom in or out with two fingers.

Read more  
What is the default path for saving photos/video files? How to change it?

Open the camera, and tap the setting icon above the screen. The setting is displayed. S...

Read more  
How to Obtain an NFC-Supported SIM Card

To experience the NFC-enabled analog function, you need to replace the NFC-SIM card in ...

Read more