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Support Center

Learn more about your device with guides, shopping support, and more.

How to solve the problem that some photos/video files cannot be opened?

1. File Format Not Supported by Mobile Phones
2. The memory space of the mobile phone is insufficient.
3. The file is damaged.
4. Files protected by copyright (in the format of dcf)
5. The number of mobile phone resources is low. Close some third-party applications that use mobile phone resources.
6. In rare cases, an unknown error occurs in the app or system of the mobile phone, and the mobile phone is restarted.


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