How do I submit a return / refund request? - ZTE

Support Center

Learn more about your device with guides, shopping support, and more.

How do I submit a return / refund request?

Please submit a “Repair Service” sheet via “Repair Application”, our customer service will contact you at the first time and tell you the corresponding repair guide.

Related articles

Procedures of repair

This tutorial will guide you how to request repair service on "ztedevices.com".

What's the policy for refund?

These are ZTE’s return Guidelines applicable only to products purchased by you directly...

If I return my device, do I have to pay for shipping?

In the DOA case, we will generate a waybill code, you just need to ship out your produc...

If I return my device, when will I receive my refund?

If you paid by credit or debit card, refunds will be sent to the card-issuing bank with...