Can I redirect my order to a different address if my order has already shipped? - ZTE

Support Center

Learn more about your device with guides, shopping support, and more.

Can I redirect my order to a different address if my order has already shipped?

Once your order has been dispatched, address cannot be changed. If you have filled wrong address with your order, the parcel will be returned to our warehouse as an undeliverable package. In this case, we will process a full refund to your original account.

Related articles

Can I choose which regional charger/plug I receive?

Included chargers are based on region and cannot be manually selected. However, all of ...

Can I modify my invoice?

Please contact our support team at: contact@global.ztedevices.com for any question/prob...

Why is my order late?

Our shipping partners may experience delays during these unprecedented times. Please ch...

What is the difference between Priority shipping service and Standard shipping service?

Items shipped via priority are shipped by air which results in faster delivery times. O...