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Support Center

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What is the problem when online videos are not played smoothly?

If you play an online video, the possible causes are as follows:
1. Network connection problem: Check whether the current network is operating properly, change to another network, or reduce the definition of the video file that you are playing.
2. Insufficient system resources: If the memory space is insufficient and there are too many programs running on the back end, it is recommended that you clear the cache or delete useless files to release more memory space and disable unnecessary applications running on the back end.
3. The server where the video is located is overloaded: It is recommended that you replace another video client, replace different operator networks (the video provider may provide different acceleration servers for different operators), or try again during the replacement period.
If the fault persists, try the system jamming solution.


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