...

Support Center

Learn more about your device with guides, shopping support, and more.

Unexpected Restarts

Confirm whether the issue is related with a specific application. If you are experiencing problems with a single app, uninstall and reinstall that app.

Make sure that your device is up-to-date. If the issue persists, please back up your device and perform a hard reset.


Related articles

Can't Power On

Issues that occur on phones when the power is on are usually related to one of the phen...

Read more  
Dead Device/Frozen Display

When the phone appears to freeze or hang, please follow the troubleshooting steps list...

Read more  
Reboot Issue

Reboot issues may be classified as the following, Reboot in standby: The device freezes...

Read more  
How can I perform a factory reset?

Within the settings menu, select "System" > "Reset." Please note that this will delete ...

Read more