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Support Center

Learn more about your device with guides, shopping support, and more.

The motion track drawn by motion software is not accurate?

This phenomenon occurs when the is located in an area seriously blocked by high-rise buildings or the application is interrupted during operation. Perform the following troubleshooting steps:
1. To achieve more accurate navigation or power saving, select the mode with higher accuracy. To enable the function, select Setting > Location Information.
2. To allow the third-party step counting software to operate at the back end, start the third-party step counting software, and select Setting > Battery > Battery Optimization to find the corresponding software. Select Not Optimize.
3. If the above methods cannot solve your problem, please call the customer service of the third-party application to try to solve it.


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