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Support Center

Learn more about your device with guides, shopping support, and more.

Probable Cause for Poor Streaming Media Playback

1. The effect of the source file may be poor. It is recommended that you change the video source and try again.
2. The network environment may be unstable. It is recommended that you check the network status.
3. The mobile phone is faulty. If the screen is not properly displayed, open another screen to check whether the screen is proper.
4. There may be too many running programs, which may cause the memory space to be insufficient. It is recommended that you try again after clearing the running applications on the back end.


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