Support Center

Learn more about your device with guides, shopping support, and more.

How do I submit a return / refund request?

Please submit a “Repair Service” sheet via “Repair Application”, our customer service will contact you at the first time and tell you the corresponding repair guide.

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Procedures of repair

This tutorial will guide you how to request repair service on "ztedevices.com".

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What's the policy for refund?

These are ZTE’s return Guidelines applicable only to products purchased by you directly...

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If I return my device, do I have to pay for shipping?

In the DOA case, we will generate a waybill code, you just need to ship out your produc...

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If I return my device, when will I receive my refund?

If you paid by credit or debit card, refunds will be sent to the card-issuing bank with...

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