...

Support Center

Learn more about your device with guides, shopping support, and more.

Failure to connect the mobile phone via the OTG cable

Probable causes and solutions:
1. Please confirm whether your mobile phone supports the OTG function. The OTG function requires hardware design. Not all Android models support the OTG function by default.
2. Check whether the connected microSD card is in FAT format and whether it exceeds the maximum SD capacity supported by the mobile phone.
3. When the OTG cable is connected to the USB storage device, the mobile phone supplies power to the USB storage device. However, the current driving capability of the mobile phone is limited, and the USB mobile hard disk with high power supply requirement may not be identified. You can try to have a USB device with independent power supply.


Related articles

Photos are blurred after being zoomed in

This is normal. You can adjust the camera resolution to the maximum to reduce the ambig...

Read more  
How to zoom in a photo?

You can zoom in or out with two fingers.

Read more  
What is the default path for saving photos/video files? How to change it?

Open the camera, and tap the setting icon above the screen. The setting is displayed. S...

Read more  
How to Obtain an NFC-Supported SIM Card

To experience the NFC-enabled analog function, you need to replace the NFC-SIM card in ...

Read more