Support Center

Learn more about your device with guides, shopping support, and more.

Display Abnormal

When the display is showing abnormal color, you may check below phenomenon,

- Yellow, black and white screen
- Flickering/Flashing screen
- Lines on display
- A bright spot on the screen

For the above issues, double confirm:

1. Confirm If the issue is consistent or random.
2. Try to take a screenshot, then confirm whether the screenshot has the same problem by viewing it on a computer.
3. Please back up all the data, clear cache and perform a factory reset. If the issue still persists, contact customer service.

Related articles

Touchscreen Not Working

If you notice any display or touchscreen issues, please follow the troubleshooting step...

Read more  
Screen is blank or black

When the display is showing blank, you may check below phenomenon: - Blank screen all ...

Read more  
How to maintain my screen

1. Do not keep your phones, keys, and cards together in one pocket, since keys and card...

Read more